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FAQ

The forecast says there is a 30% chance of rain, should we book or wait for a better day?

This is a very popular question. We monitor the weather constantly and it seems as if we have a normal 30% chance of rain every day during the summer. Thunderstorms will pop up on occasion but, we only have to cancel a very small percentage of charters per year. Often we can run to the other side of the island to avoid the storms entirely. The Captain is VERY concerned about everyone's safety and will do everything he can to avoid putting anyone in an unsafe situation. Go ahead and reserve your spot as we fill up very quickly in the main season and in the rare instance you are the 1% that we have to cancel, we will reschedule or give you a full refund.

What should we bring with us (or can we bring) and what should we wear?

Please dress to be comfortable in the current weather conditions, it always seems to feel 10 degrees cooler out on the water. For safety reasons we ask that you wear soft-soled shoes - we ask no boots or high heals please (The captain may ask you to remove your shoes aboard the boat if he feels it poses a safety concern). A camera is a must have item! Towels (if you want to swim) Sunscreen, hats, binoculars are always a good idea. You are allowed to bring any food or beverage you would like on board. We ask no red liquids, glass containers and the coolers to be a soft cooler (hard coolers scratch our cabin floors) - we do provide bottled water, Coke, Diet Coke and Sprite

Do I need to have 6 people to make a reservation?

You do not need to have 6 people to enjoy or book this adventure. Our price is set for the boat, Captain and crew not for the # of passengers aboard. However, we are limited to 6 passengers maximum by the Coast Guard. Half of our charters are with 2-3 people. We will not add other people to your group as this private charter will just be your group

What is the Cancellation Policy?

If something comes up and you need to reschedule or cancel your trip, we understand but ask that we have enough time to fill your time slot. Therefore you will receive a full refund if you give us at least 24 hours notice. If you cancel within the 24 hour window we may only refund half of the charter.

What Happens if there is bad weather?

Cancellations due to weather are at the discretion of the Captain. If we must cancel your trip because of unfavorable or unsafe weather / water conditions, you will be given the option of rescheduling or receive a full refund if we are not able to reschedule your trip.

Do I need to make a reservation in advance?

Although we can sometimes take last minute reservations, we highly recommend that you call and make a reservation in advance. If you are planning to be here around a major holiday or event, we recommend calling several weeks or months in advance. We have seen people book with us up to 10 months in advance

Should I Tip the Captain or Crew?

Gratuity is not included in the price and is not required but greatly appreciated. If you enjoyed your experience and felt we went above average for service feel free to tip. All Gratuity is at the sole discretion of our clients and both the Captain and Crew split any tips evenly and consider it part of their income. The Captain and Crew work very hard to keep you safe, entertain, provide sail instruction and point out areas of interest along the way to ensure you have a great experience. Our average gratuity is between 10 & 20%

Do you provide food or refreshment on the boat?

We provide Ice Cold bottled water, Coke, Diet Coke and Sprite available at all times. We generally keep some low key snacks on board such as potato chips and cookies. You are welcome to bring other food or beverages on the boat including alcohol. We do ask no red liquids such as red wine as well as glass containers for safety reasons. We also ask that any items you bring in a cooler, please use a soft cooler as hard coolers scratch our cabin floors when the boat heals over to one side or the other.

Do Children or Infants count as passengers?

Yes, they do. The United States Coast Guard considers every person a passenger except for the Captain and crew member. Children under the age of 13 must wear a USCG approved Type I PFD (life jacket) which we will provide for you during the charter. Children require supervision by parent(s) or guardian at all times while on the boat. We do provide several things to (Help) keep children entertained while on the boat such as marine animal temporary tattoos, coloring books and of course they are welcome to help out with sailing!

Can I bring more that 6 passengers on the sailboat?

We are limited to 6 passengers maximum on the sailboat at one time and no exceptions can be made. On several occasions if your party / group has more than 6 people we have taken part of the group out while the other part of the group goes out to eat and then we come back to the dock to swap so that everyone in your group gets some good boat time. We will offer you a discounted rate for multiple charters back to back like that. Please call us directly to orchestrate that.

Is your sailboat safe?

We take your safety as well as ours VERY seriously. Knot the Office is professionally maintained and fully insured for charters. We undergo inspections by the USCG and our vessel meets or exceeds the safety requirements by the United States Coast Guard (USCG) which includes Type I Ocean going life jackets for EVERY passenger, approved sound producing device, fire extinguishers, flares, first aid kits, VHF radio, approved ring buoy to name a few of the requirements. Vessels Captain and crew members follow strict drug testing regimens, strict no alcohol policy and are fully licensed by the United States Coast Guard. The Captain always has a valid license onboard during all charters as well as a TWIC (transportation workers identification card) and is always willing to show proof of licenses upon request!

Will I get Seasick?

The majority of our guests do not get seasick (99.99%). In fact, we have only had one guest get sick (alcohol may have played a factor in this one). However, concerned passengers are encouraged to take some Dramamine prior to the charter. We have some wrist bands available onboard to help anyone that might feel they are at risk of seasickness. Products that contain ginger such as ginger cookies or Ginger Ale have been known to help calm an upset stomach. We also have Coke products onboard that also help with an upset stomach.

Recommendations provided are for informational purposes only. Please consult your physician with any questions regarding a medical condition.
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